Humana Prescription Drug Plan: *st time used. Couldn't talk to a human so en...
A Humana Prescription Drug Plan customer review by GetHuman user ~Susan from November 27th, 2017
Background on ~Susan's case
GetHuman: ~Susan - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~Susan: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan a list of common Humana Prescription Drug Plan problems)
~Susan: "Returns" was why I was trying to call.
~Susan's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan: *st time used. Couldn't talk to a human so ended up calling corporate headquarters . Prescription was covered but they wanted an explanation from the doctor as to why the dosage . This means I had to go through the Internet sending a form and probably won't get the prescription till tomorrow . In pain. I can't cancel this plan until the year is up. Fortunately I hope I don't need any other prescriptions for the remainder of the year . Word to the wise cheapest is not the best .
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~Susan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan: I'd give them a four out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~Susan: For that I would say three out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~Susan: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan taken from his Humana Prescription Drug Plan customer service problem that occurred on November 23rd, 2017.