Humana Prescription Drug Plan: called * times*each time they take info and put...
A Humana Prescription Drug Plan customer review by GetHuman user ~wayne from November 26th, 2017
Background on ~wayne 's case
GetHuman: ~wayne - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~wayne : Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~wayne a list of common Humana Prescription Drug Plan problems)
~wayne : "Overcharge/Strange charge" was why I was trying to call.
~wayne 's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wayne : called * times*each time they take info and put me on hold for ** min each time**Problem ** -I called as my pharmacist cannot get plan to accept me.**Problem ** each time I call the person hakes my info. then puts me on hold -- I wait **-** mins no one comes back*Called twice --same thing.**well now it has been over one hour and STILL GOT BOTH PROBLEMS!!**HELP - HELP I GIVE UP --P.S to top it off the last call wants me to take a call for customer service - boy cannot wait to here from them --o'well sure that will be a machine too.**and any premium has been paid * months ahead.***he said to call Humana - so far that is
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~wayne : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wayne : I'd give them a one out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~wayne : For that I would say three out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~wayne : Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wayne taken from his Humana Prescription Drug Plan customer service problem that occurred on November 21st, 2017.