Humana Prescription Drug Plan: this company has the worst possible customer se...
A Humana Prescription Drug Plan customer review by GetHuman user ~nancy lawrence from November 27th, 2017
Background on ~nancy lawrence's case
GetHuman: ~nancy lawrence - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~nancy lawrence: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~nancy lawrence a list of common Humana Prescription Drug Plan problems)
~nancy lawrence: "Overcharge/Strange charge" was why I was trying to call.
~nancy lawrence's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nancy lawrence: this company has the worst possible customer service I have ever dealt with. not only was I unable to access the web site, but every attempt at phone contact resulted in failure.
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~nancy lawrence: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nancy lawrence: I'd give them a three out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~nancy lawrence: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~nancy lawrence: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nancy lawrence taken from his Humana Prescription Drug Plan customer service problem that occurred on November 23rd, 2017.