Humana: This is just terrible. Sorry I bought this. Nex...
A Humana customer review by GetHuman user ~It's always something from November 20th, 2017
Background on ~It's always something's case
GetHuman: ~It's always something - can you tell our other Humana customers when your case took place?
~It's always something: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~It's always something a list of common Humana problems)
~It's always something: "Account Access" was why I was trying to call.
~It's always something's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~It's always something: This is just terrible. Sorry I bought this. Next year, back to old company. Reps. English was so bad I thought she was speaking Kryptonese.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~It's always something: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~It's always something: I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~It's always something: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana customers?
~It's always something: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~It's always something taken from his Humana customer service problem that occurred on November 16th, 2017.