Hyundai: While driving home in my **** XG *** the lower...
A Hyundai customer review by GetHuman user ~Mad in Alaska from November 20th, 2017
Background on ~Mad in Alaska's case
GetHuman: ~Mad in Alaska - can you tell our other Hyundai customers when your case took place?
~Mad in Alaska: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad in Alaska a list of common Hyundai problems)
~Mad in Alaska: "Repairs" was why I was trying to call.
~Mad in Alaska's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad in Alaska: While driving home in my **** XG *** the lower control arm detached from the subframe causing a loss of control. Luckily, I was able to get the car to the shoulder without crashing. Even though there is a recall for the exact problem, for some reason my car is not included. This is my LAST Hyundai!
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
~Mad in Alaska: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad in Alaska: I'd give them a five out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
~Mad in Alaska: For that I would say one out of five.
GetHuman: And finally- any advice for other Hyundai customers?
~Mad in Alaska: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad in Alaska taken from his Hyundai customer service problem that occurred on November 16th, 2017.