Repairs for Hyundai
A Hyundai customer review by GetHuman user GetHuman-mandomus from December 8th, 2017
Background on GetHuman-mandomus's case
GetHuman: GetHuman-mandomus - can you tell our other Hyundai customers when your case took place?
GetHuman-mandomus: Yes. It was evening, on November 29th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mandomus a list of common Hyundai problems)
GetHuman-mandomus: "Returns" was why I was trying to call.
GetHuman-mandomus's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mandomus: Repairs for Hyundai
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-mandomus: I took my car to a Hyundai dealer out of town for recall repairs because there isn't one in my town (Santa Barbara). Following the repairs, my brake and accelerator seemed to have been negatively affected by the work done on my car. I can't drive it back to the dealership because it is unsafe to travel on the freeway. I have told the dealership of my concerns but they have offered no solutions.
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
GetHuman-mandomus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mandomus: I'd give them a one out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
GetHuman-mandomus: For that I would say two out of five.
GetHuman: And finally- any advice for other Hyundai customers?
GetHuman-mandomus: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mandomus taken from his Hyundai customer service problem that occurred on November 29th, 2017.