Hyundai: The *st rep I talked to was fine. When connect...
A Hyundai customer review by GetHuman user ~gramm1 from November 28th, 2017
Background on ~gramm1's case
GetHuman: ~gramm1 - can you tell our other Hyundai customers when your case took place?
~gramm1: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Hyundai, and if so, how?
GetHuman: And which of these common Hyundai customer issues best describes the reason you wanted to talk to them?
(Shows ~gramm1 a list of common Hyundai problems)
~gramm1: "Where to buy" was why I was trying to call.
~gramm1's review of Hyundai customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyundai customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gramm1: The *st rep I talked to was fine. When connected with my "case mgr." Rosie, it was nothing but excuses. I just wanted to report my problem so they could better deal with it in the future but she kept making excuses. It was a total waste of my time.
GetHuman: Let's quantify your experience contacting Hyundai. On a scale of 1 to 5, how easy is it go get help on a Hyundai problem?
~gramm1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gramm1: I'd give them a four out of five on communication.
GetHuman: And what about Hyundai's ability to quickly and effectively address your problem?
~gramm1: For that I would say one out of five.
GetHuman: And finally- any advice for other Hyundai customers?
~gramm1: Call them early in the day or late. Don't forget any personal or account information you might need for Hyundai to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gramm1 taken from his Hyundai customer service problem that occurred on November 19th, 2017.