I-Pass Illinois: Called on a Saturday with no wait time. The Ag...
A I-Pass Illinois customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other I-Pass Illinois customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common I-Pass Illinois problems)
~Anonymous: "Loyalty program" was why I was trying to call.
~Anonymous's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called on a Saturday with no wait time. The Agent was able to retrieve my account using my name only and the verification of certain information on file. No transponder or account number required. My account was updated as needed and it all took less than * minutes. Great Service!
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for I-Pass Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his I-Pass Illinois customer service problem that occurred on November 19th, 2017.