Iberia Airlines: The woman I spoke with was no help at all. She...
A Iberia Airlines customer review by GetHuman user ~bap from November 25th, 2017
Background on ~bap's case
GetHuman: ~bap - can you tell our other Iberia Airlines customers when your case took place?
~bap: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~bap a list of common Iberia Airlines problems)
~bap: "Cancel flight" was why I was trying to call.
~bap's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bap: The woman I spoke with was no help at all. She didn't seem to understand what I was asking for. When I asked to speak to a supervisor, she hung up on me. Very rude.
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
~bap: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bap: I'd give them a three out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
~bap: For that I would say one out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
~bap: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bap taken from his Iberia Airlines customer service problem that occurred on November 19th, 2017.