Ideeli: I wanted to speak with a representative thats w...
A Ideeli customer review by GetHuman user ~fedra adams from November 11th, 2017
Background on ~fedra adams's case
GetHuman: ~fedra adams - can you tell our other Ideeli customers when your case took place?
~fedra adams: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Ideeli, and if so, how?
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~fedra adams a list of common Ideeli problems)
~fedra adams: "Track order" was why I was trying to contact.
~fedra adams's review of Ideeli customer service
GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedra adams: I wanted to speak with a representative thats why i called, but i was only allowed to leave a msg.*i been trying to solve a problem with an order for over ** days now, & i can't access my account.*They promised me via email that i will receive a return label in the mail since i cant access my account to print my self, on may **th i have the email, but never got anything from them
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~fedra adams: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedra adams: I'd give them a one out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~fedra adams: For that I would say two out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~fedra adams: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedra adams taken from his Ideeli customer service problem that occurred on November 1st, 2017.