Ikea: Misrepresented Fugelsta step stool online with...
A Ikea customer review by GetHuman user ~George from November 21st, 2017
Background on ~George's case
GetHuman: ~George - can you tell our other Ikea customers when your case took place?
~George: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~George a list of common Ikea problems)
~George: "Wrong Item received" was why I was trying to call.
~George's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George: Misrepresented Fugelsta step stool online with an inferior product. Could not tell me whether the pictured article existed in the store - just kept telling me to waste another couple of hours going back to store. Rather rude and most disappointing.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~George: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~George: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~George: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George taken from his Ikea customer service problem that occurred on November 13th, 2017.