Ikea: Needed to get a mattress replaced under warrant...
A Ikea customer review by GetHuman user ~AJ from November 23rd, 2017
Background on ~AJ's case
GetHuman: ~AJ - can you tell our other Ikea customers when your case took place?
~AJ: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~AJ a list of common Ikea problems)
~AJ: "Contact customer support" was why I was trying to call.
~AJ's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AJ: Needed to get a mattress replaced under warranty. This was the only * that worked. They gave me an e-mail address to send a photo to to get it taken care of. Issue not solved, but this did get me one step closer.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~AJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AJ: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~AJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~AJ: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AJ taken from his Ikea customer service problem that occurred on November 19th, 2017.