Illinois Department of Employment Security: I listened to a recording and when it tried to...

A Illinois Department of Employment Security customer review by GetHuman user GetHuman-84104 from November 14th, 2017

Background on GetHuman-84104's case

GetHuman: GetHuman-84104 - can you tell our other Illinois Department of Employment Security customers when your case took place?
GetHuman-84104: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Illinois Department of Employment Security, and if so, how?
GetHuman-84104: I used the 847-981-7400 number I found for on the GetHuman Illinois Department of Employment Security customer phone number page I was on: Illinois Department of Employment Security Customer Service Phone Number
GetHuman: And which of these common Illinois Department of Employment Security customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-84104 a list of common Illinois Department of Employment Security problems)
GetHuman-84104: "Missed payments" was why I was trying to call.

GetHuman-84104's review of Illinois Department of Employment Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Illinois Department of Employment Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-84104: I listened to a recording and when it tried to transfer me to a person, they said their system was down and to try again
GetHuman: Let's quantify your experience contacting Illinois Department of Employment Security. On a scale of 1 to 5, how easy is it go get help on a Illinois Department of Employment Security problem?
GetHuman-84104: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-84104: I'd give them a three out of five on communication.
GetHuman: And what about Illinois Department of Employment Security's ability to quickly and effectively address your problem?
GetHuman-84104: For that I would say two out of five.
GetHuman: And finally- any advice for other Illinois Department of Employment Security customers?
GetHuman-84104: Call them early in the day or late. Don't forget any personal or account information you might need for Illinois Department of Employment Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-84104 taken from his Illinois Department of Employment Security customer service problem that occurred on November 5th, 2017.

Illinois Department of Employment Security

1.00 of 5 stars | 48 reviews

GetHuman-84104's Illinois Department of Employment Security Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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