Illinois Department of Employment Security: waited on the phone listening to long recorded...
A Illinois Department of Employment Security customer review by GetHuman user ~mark from November 20th, 2017
Background on ~mark's case
GetHuman: ~mark - can you tell our other Illinois Department of Employment Security customers when your case took place?
~mark: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Illinois Department of Employment Security, and if so, how?
GetHuman: And which of these common Illinois Department of Employment Security customer issues best describes the reason you wanted to talk to them?
(Shows ~mark a list of common Illinois Department of Employment Security problems)
~mark: "Missed payments" was why I was trying to call.
~mark's review of Illinois Department of Employment Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Illinois Department of Employment Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mark: waited on the phone listening to long recorded messages. Saying I was being transferred and then recorded message, no one is available and disconnected.
GetHuman: Let's quantify your experience contacting Illinois Department of Employment Security. On a scale of 1 to 5, how easy is it go get help on a Illinois Department of Employment Security problem?
~mark: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mark: I'd give them a two out of five on communication.
GetHuman: And what about Illinois Department of Employment Security's ability to quickly and effectively address your problem?
~mark: For that I would say one out of five.
GetHuman: And finally- any advice for other Illinois Department of Employment Security customers?
~mark: Call them early in the day or late. Don't forget any personal or account information you might need for Illinois Department of Employment Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mark taken from his Illinois Department of Employment Security customer service problem that occurred on November 10th, 2017.