Independence Blue Cross: Changed from Obamacare Silver in May to Medicar...
A Independence Blue Cross customer review by GetHuman user ~Beware Minefield! from November 28th, 2017
Background on ~Beware Minefield!'s case
GetHuman: ~Beware Minefield! - can you tell our other Independence Blue Cross customers when your case took place?
~Beware Minefield!: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Independence Blue Cross, and if so, how?
GetHuman: And which of these common Independence Blue Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Beware Minefield! a list of common Independence Blue Cross problems)
~Beware Minefield!: "Coverage question" was why I was trying to call.
~Beware Minefield!'s review of Independence Blue Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's Independence Blue Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beware Minefield!: Changed from Obamacare Silver in May to Medicare Keystone-** after reviewing **** plans. Big mistake! They lost my enrollment forms, had to re-enroll by phone * weeks later. Enrollment agent incompetent. Failed to ask me about my Rx list. HUGE problems filling Rx's! Filed ** pages of Rx preauthorizations. The FAX no. on BC's own form was wrong. When I requested one Rx lowered to a cheaper tier, they lost the FAX twice, then demanded my Dr. experiment on me w*another Rx known to aggravate my migraines. Filed * Grievances *st month, both handled incompetently. BC's PBM is a secret co., you can't contact them directly to resolve Rx issues. CSR's poorly trained, hopelessly incompetent. Desperately seeking escape from this plan. TONS of stuff they don't tell you till they get their claws in you.
GetHuman: Let's quantify your experience contacting Independence Blue Cross. On a scale of 1 to 5, how easy is it go get help on a Independence Blue Cross problem?
~Beware Minefield!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beware Minefield!: I'd give them a four out of five on communication.
GetHuman: And what about Independence Blue Cross's ability to quickly and effectively address your problem?
~Beware Minefield!: For that I would say three out of five.
GetHuman: And finally- any advice for other Independence Blue Cross customers?
~Beware Minefield!: Call them early in the day or late. Don't forget any personal or account information you might need for Independence Blue Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beware Minefield! taken from his Independence Blue Cross customer service problem that occurred on November 21st, 2017.