Infinity Auto Insurance: I will be changing my auto insurance simply for...
A Infinity Auto Insurance customer review by GetHuman user ~hottgrits from November 28th, 2017
Background on ~hottgrits's case
GetHuman: ~hottgrits - can you tell our other Infinity Auto Insurance customers when your case took place?
~hottgrits: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Infinity Auto Insurance, and if so, how?
GetHuman: And which of these common Infinity Auto Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~hottgrits a list of common Infinity Auto Insurance problems)
~hottgrits: "Update account information" was why I was trying to call.
~hottgrits's review of Infinity Auto Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Infinity Auto Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hottgrits: I will be changing my auto insurance simply for the fact that it takes entirely too long to reach a human on the phone.
GetHuman: Let's quantify your experience contacting Infinity Auto Insurance. On a scale of 1 to 5, how easy is it go get help on a Infinity Auto Insurance problem?
~hottgrits: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hottgrits: I'd give them a two out of five on communication.
GetHuman: And what about Infinity Auto Insurance's ability to quickly and effectively address your problem?
~hottgrits: For that I would say three out of five.
GetHuman: And finally- any advice for other Infinity Auto Insurance customers?
~hottgrits: Call them early in the day or late. Don't forget any personal or account information you might need for Infinity Auto Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hottgrits taken from his Infinity Auto Insurance customer service problem that occurred on November 24th, 2017.