Inksmile.com: I called this number twice now, two differnet d...
A Inksmile.com customer review by GetHuman user ~rod landry from November 27th, 2017
Background on ~rod landry's case
GetHuman: ~rod landry - can you tell our other Inksmile.com customers when your case took place?
~rod landry: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Inksmile.com, and if so, how?
GetHuman: And which of these common Inksmile.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rod landry a list of common Inksmile.com problems)
~rod landry: "Complaint" was why I was trying to call.
~rod landry's review of Inksmile.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Inksmile.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rod landry: I called this number twice now, two differnet days during their business hours. Entered option ** for existing orders, only to be put to voicemail. I have left messages each time with no response as of yet. I've also sent two emails to customer service as well. I used inksmile for a number of years now. They are usually responsive, maybe some changes in customer service structure?? I requested lemark cartidges which was reported on the shipping invoice but received canon cartidges instead.
GetHuman: Let's quantify your experience contacting Inksmile.com. On a scale of 1 to 5, how easy is it go get help on a Inksmile.com problem?
~rod landry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rod landry: I'd give them a three out of five on communication.
GetHuman: And what about Inksmile.com's ability to quickly and effectively address your problem?
~rod landry: For that I would say one out of five.
GetHuman: And finally- any advice for other Inksmile.com customers?
~rod landry: Call them early in the day or late. Don't forget any personal or account information you might need for Inksmile.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rod landry taken from his Inksmile.com customer service problem that occurred on November 17th, 2017.