Intuit: Waited over an hour on a chat line so that I co...
A Intuit customer review by GetHuman user ~harriet from November 23rd, 2017
Background on ~harriet's case
GetHuman: ~harriet - can you tell our other Intuit customers when your case took place?
~harriet: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows ~harriet a list of common Intuit problems)
~harriet: "Can't Submit Return" was why I was trying to call.
~harriet's review of Intuit customer service
GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harriet: Waited over an hour on a chat line so that I could get a refund on quicken ****. After more tedious minutes on the line, the rep informed me that I had to wait at least ** hours after my purchase to apply for a refund and had to start the process all over again at that time
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
~harriet: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harriet: I'd give them a five out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
~harriet: For that I would say three out of five.
GetHuman: And finally- any advice for other Intuit customers?
~harriet: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harriet taken from his Intuit customer service problem that occurred on November 22nd, 2017.