Intuit: bought a product for $**.** * shipping. Spent...
A Intuit customer review by GetHuman user ~thomphil from November 6th, 2017
Background on ~thomphil's case
GetHuman: ~thomphil - can you tell our other Intuit customers when your case took place?
~thomphil: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows ~thomphil a list of common Intuit problems)
~thomphil: "Track a Refund" was why I was trying to call.
~thomphil's review of Intuit customer service
GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thomphil: bought a product for $**.** * shipping. Spent ** minutes on phone with customer service, had to download * different programs to make my $**.** program do what it's supposed to do. It's up and running now.
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
~thomphil: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thomphil: I'd give them a four out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
~thomphil: For that I would say five out of five.
GetHuman: And finally- any advice for other Intuit customers?
~thomphil: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thomphil taken from his Intuit customer service problem that occurred on October 29th, 2017.