Intuit: Quicken support was incompetent, rude and proba...

A Intuit customer review by GetHuman user GetHuman-pollack from November 30th, 2017

Background on GetHuman-pollack's case

GetHuman: GetHuman-pollack - can you tell our other Intuit customers when your case took place?
GetHuman-pollack: Yes I can. It was afternoon, on November 29th.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman-pollack: I used the 800-446-8848 number I found for on the GetHuman Intuit customer phone number page I was on: Intuit Customer Service Phone Number
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pollack a list of common Intuit problems)
GetHuman-pollack: "Can't Submit Return" was why I was trying to call.

GetHuman-pollack's review of Intuit customer service

GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pollack: Quicken support was incompetent, rude and probably, dishonest.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-pollack: I called what had been listed as a support number for Quicken (***-***-****). The problem was that * weeks of data had disappeared in my Quicken file. "Martin", clearly not his real name, who spoke with a very heavy Asian accent, told me it would take ** - ** minutes to retrieve my data. After ** minutes, he told me it was lost, but that he'd call back the following morning at **am. He called at **am and after an hour, * months of my data disappeared. He wanted to import a year's worth of statements from my bank, which would have involved many, many hours for me to sort out, and I said, "NO! Don't do that." He tried to persuade me otherwise, upon which I said I wanted to speak with a supervisor. He became very defensive, said he was an expert, very well trained, etc. I thanked him for his help and insisted that I wanted to speak with a supervisor. He said that none was available, but he'd have one call me. It's been * days. No one has called. Another alarming part of this experience was that he asked me for my password to my Quicken and bank! I refused.*Desperate to retrieve my data, I contacted Apple Support. What a difference, both in competence and communication. They were able to retrieve my data, but a sign was superimposed over it saying that there was a "connectivity problem" and that I must contact Quicken to resolve it. I never want to contact Quicken again. Instead, I've hired someone to help me with this. The support I received from Quicken was incompetent, rude and, most likely, dishonest. Oh, yes, he also said he was going to charge me $**!!
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
GetHuman-pollack: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pollack: I'd give them a five out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
GetHuman-pollack: For that I would say five out of five.
GetHuman: And finally- any advice for other Intuit customers?
GetHuman-pollack: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pollack taken from his Intuit customer service problem that occurred on November 29th, 2017.

Intuit

3.63 of 5 stars | 62 reviews

GetHuman-pollack's Intuit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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