Intuit: After waiting so long on hold only to speak to...

A Intuit customer review by GetHuman user GetHuman-316366 from November 26th, 2017

Background on GetHuman-316366's case

GetHuman: GetHuman-316366 - can you tell our other Intuit customers when your case took place?
GetHuman-316366: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman-316366: I used the 800-446-8848 number I found for on the GetHuman Intuit customer phone number page I was on: Intuit Customer Service Phone Number
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316366 a list of common Intuit problems)
GetHuman-316366: "Tax Help" was why I was trying to call.

GetHuman-316366's review of Intuit customer service

GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316366: After waiting so long on hold only to speak to someone who didn't understand what I was saying and vice versa, yeah, no, not happy at all.
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
GetHuman-316366: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316366: I'd give them a four out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
GetHuman-316366: For that I would say five out of five.
GetHuman: And finally- any advice for other Intuit customers?
GetHuman-316366: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316366 taken from his Intuit customer service problem that occurred on November 20th, 2017.

Intuit

3.63 of 5 stars | 62 reviews

GetHuman-316366's Intuit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Intuit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Intuit in any way.

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