Iomega: They could only handle sales...could not handle...
A Iomega customer review by GetHuman user ~disappointed from November 13th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other Iomega customers when your case took place?
~disappointed: Yes I can. It was evening, on November 5th.
GetHuman: Did you reach out to Iomega, and if so, how?
GetHuman: And which of these common Iomega customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Iomega problems)
~disappointed: "Complaint" was why I was trying to call.
~disappointed's review of Iomega customer service
GetHuman: So how would you sum up your experience for GetHuman's Iomega customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: They could only handle sales...could not handle RMA returns on products under warranty NOR could they transfer me to someone who could handle my request...seems like the only way will be to get in the que and wait another ** minutes...
GetHuman: Let's quantify your experience contacting Iomega. On a scale of 1 to 5, how easy is it go get help on a Iomega problem?
~disappointed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a three out of five on communication.
GetHuman: And what about Iomega's ability to quickly and effectively address your problem?
~disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other Iomega customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Iomega to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Iomega customer service problem that occurred on November 5th, 2017.