BUYER BEWARE: These guys (isave.com) are a frea...
A Isave.com customer review by GetHuman user ~none from November 11th, 2017
Background on ~none's case
GetHuman: ~none - can you tell our other Isave.com customers when your case took place?
~none: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Isave.com, and if so, how?
GetHuman: And which of these common Isave.com customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common Isave.com problems)
~none: "Returns" was why I was trying to call.
~none's review of Isave.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Isave.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: BUYER BEWARE: These guys (isave.com) are a freakin joke. This is the worst service I have ever seen. I bought a GPS from them, I received a dead on arrival refurbished unit when I had order a new unit. When I called about the dead unit I told the guy handling my call that I had purchased this for a cross country move but I had to buy another one from a local best buy for the move. So I made sure that he understood that I now have a new address and that the replacement unit needs to be sent to the new address. Guess what when I received the shipment email. Their phone system is so messed up you cannot get through to them. When you can the few seconds you can speak to them is them telling you they are having technical issues with the phone system. So you would think that they would be looking at emails, right? Well WRONG.
GetHuman: Let's quantify your experience contacting Isave.com. On a scale of 1 to 5, how easy is it go get help on a Isave.com problem?
~none: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a one out of five on communication.
GetHuman: And what about Isave.com's ability to quickly and effectively address your problem?
~none: For that I would say one out of five.
GetHuman: And finally- any advice for other Isave.com customers?
~none: Call them early in the day or late. Don't forget any personal or account information you might need for Isave.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his Isave.com customer service problem that occurred on November 4th, 2017.