Jackson Hewitt: They have me a preferred card claiming there wo...
A Jackson Hewitt customer review by GetHuman user ~Queen_fuego from November 26th, 2017
Background on ~Queen_fuego's case
GetHuman: ~Queen_fuego - can you tell our other Jackson Hewitt customers when your case took place?
~Queen_fuego: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows ~Queen_fuego a list of common Jackson Hewitt problems)
~Queen_fuego: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.
~Queen_fuego's review of Jackson Hewitt customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Queen_fuego: They have me a preferred card claiming there would be $** on there as soon as my refund got accepted by the IRS which would take anywhere from ** seconds to an hour. Then they send me a link so I can apply for $*** and I got approved saying it would be in the preferred card in * hour along with the $**. It's been over ** hours and I can't even get the card activated. No one will answer their phone and after reviewing my paperwork I saw that they misspelled my name on everything. Worst customer service I've had ever. Place was dirty, the staff was basically going through the motions ignoring me and on their cellphones as they file my tax return. Rudest thing I've ever seen. And to top it off its all a scam. Jackson Hewitt must stop existing as a company. Like seriously.
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
~Queen_fuego: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Queen_fuego: I'd give them a one out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
~Queen_fuego: For that I would say three out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
~Queen_fuego: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Queen_fuego taken from his Jackson Hewitt customer service problem that occurred on November 18th, 2017.