Jackson Hewitt: Staff, while polite, are given no options or ph...
A Jackson Hewitt customer review by GetHuman user ~duedilligence from November 25th, 2017
Background on ~duedilligence's case
GetHuman: ~duedilligence - can you tell our other Jackson Hewitt customers when your case took place?
~duedilligence: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows ~duedilligence a list of common Jackson Hewitt problems)
~duedilligence: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.
~duedilligence's review of Jackson Hewitt customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~duedilligence: Staff, while polite, are given no options or phone numbers to help. I needed an immediate appointment (within *-* days) and was told I would have to wait about * days for a response to their forwarding an email to corporate office. The local number for JH had no one who spoke English!!!! *Jackson Hewitt originally sent IRS BLANK paperwork when I filed taxes...Then failed to donate the $**, advertised to a charity (I had to fight for an assurance they'd do so). Their office (at the time) was filthy..full of pizza boxes...hot...the preparer was nice but looked like she was on her way to a garage sale. Just the worst experience. Ran back to HR Block the following year
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
~duedilligence: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~duedilligence: I'd give them a five out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
~duedilligence: For that I would say one out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
~duedilligence: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~duedilligence taken from his Jackson Hewitt customer service problem that occurred on November 17th, 2017.