I like how Jawbone stands behind their fitness...
A Jawbone customer review by GetHuman user ~mona garland from November 27th, 2017
Background on ~mona garland's case
GetHuman: ~mona garland - can you tell our other Jawbone customers when your case took place?
~mona garland: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Jawbone, and if so, how?
GetHuman: And which of these common Jawbone customer issues best describes the reason you wanted to talk to them?
(Shows ~mona garland a list of common Jawbone problems)
~mona garland: "Change or cancel order" was why I was trying to contact.
~mona garland's review of Jawbone customer service
GetHuman: So how would you sum up your experience for GetHuman's Jawbone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mona garland: I like how Jawbone stands behind their fitness bands. They know there are some issues and they always work to keep the customer happy! Go JAWBONE!
GetHuman: Let's quantify your experience contacting Jawbone. On a scale of 1 to 5, how easy is it go get help on a Jawbone problem?
~mona garland: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mona garland: I'd give them a two out of five on communication.
GetHuman: And what about Jawbone's ability to quickly and effectively address your problem?
~mona garland: For that I would say three out of five.
GetHuman: And finally- any advice for other Jawbone customers?
~mona garland: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jawbone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mona garland taken from his Jawbone customer service problem that occurred on November 21st, 2017.