Jawbone: Was on hold for over an hour someone picked up...

A Jawbone customer review by GetHuman user GetHuman-318007 from November 28th, 2017

Background on GetHuman-318007's case

GetHuman: GetHuman-318007 - can you tell our other Jawbone customers when your case took place?
GetHuman-318007: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Jawbone, and if so, how?
GetHuman-318007: I used a email I found on the GetHuman Jawbone customer service contact info page: Contact Jawbone Customer Service
GetHuman: And which of these common Jawbone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318007 a list of common Jawbone problems)
GetHuman-318007: "Technical support" was why I was trying to contact.

GetHuman-318007's review of Jawbone customer service

GetHuman: So how would you sum up your experience for GetHuman's Jawbone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318007: Was on hold for over an hour someone picked up and hung up instantly. It was * so i assume they just left after that
GetHuman: Let's quantify your experience contacting Jawbone. On a scale of 1 to 5, how easy is it go get help on a Jawbone problem?
GetHuman-318007: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318007: I'd give them a five out of five on communication.
GetHuman: And what about Jawbone's ability to quickly and effectively address your problem?
GetHuman-318007: For that I would say five out of five.
GetHuman: And finally- any advice for other Jawbone customers?
GetHuman-318007: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jawbone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318007 taken from his Jawbone customer service problem that occurred on November 24th, 2017.

Jawbone

3.78 of 5 stars | 157 reviews

GetHuman-318007's Jawbone Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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