Jell-O: wouldn't listen to my questions, just wanted th...

A Jell-O customer review by GetHuman user GetHuman-317470 from November 13th, 2017

Background on GetHuman-317470's case

GetHuman: GetHuman-317470 - can you tell our other Jell-O customers when your case took place?
GetHuman-317470: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Jell-O, and if so, how?
GetHuman-317470: I used the 800-431-1001 number I found for on the GetHuman Jell-O customer phone number page I was on: Jell-O Customer Service Phone Number
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317470 a list of common Jell-O problems)
GetHuman-317470: "Product information" was why I was trying to call.

GetHuman-317470's review of Jell-O customer service

GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317470: wouldn't listen to my questions, just wanted the ups code on the box. never has made jello before, Hung up the phone
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
GetHuman-317470: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317470: I'd give them a one out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
GetHuman-317470: For that I would say one out of five.
GetHuman: And finally- any advice for other Jell-O customers?
GetHuman-317470: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317470 taken from his Jell-O customer service problem that occurred on November 8th, 2017.

Jell-O

2.00 of 5 stars | 43 reviews

GetHuman-317470's Jell-O Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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