Jell-O: wouldn't listen to my questions, just wanted th...
A Jell-O customer review by GetHuman user GetHuman-317470 from November 13th, 2017
Background on GetHuman-317470's case
GetHuman: GetHuman-317470 - can you tell our other Jell-O customers when your case took place?
GetHuman-317470: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Jell-O, and if so, how?
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317470 a list of common Jell-O problems)
GetHuman-317470: "Product information" was why I was trying to call.
GetHuman-317470's review of Jell-O customer service
GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317470: wouldn't listen to my questions, just wanted the ups code on the box. never has made jello before, Hung up the phone
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
GetHuman-317470: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317470: I'd give them a one out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
GetHuman-317470: For that I would say one out of five.
GetHuman: And finally- any advice for other Jell-O customers?
GetHuman-317470: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317470 taken from his Jell-O customer service problem that occurred on November 8th, 2017.