Jell-O: HAVE A BAR CODE HANDY for faster service. the...

A Jell-O customer review by GetHuman user ~none from November 10th, 2017

Background on ~none's case

GetHuman: ~none - can you tell our other Jell-O customers when your case took place?
~none: Yes. It was evening, on November 3rd.
GetHuman: Did you reach out to Jell-O, and if so, how?
~none: I used the 800-431-1001 number I found for on the GetHuman Jell-O customer phone number page I was on: Jell-O Customer Service Phone Number
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common Jell-O problems)
~none: "Returns" was why I was trying to call.

~none's review of Jell-O customer service

GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: HAVE A BAR CODE HANDY for faster service. the operator really wanted to help. I needed to know how much GELATIN was in a snack pack--how many do I need to eat to get equivalent of one tbsp. This is amount recommended to relieve joint pain. It works but it is hard to mix and taste is not great
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
~none: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a one out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
~none: For that I would say one out of five.
GetHuman: And finally- any advice for other Jell-O customers?
~none: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his Jell-O customer service problem that occurred on November 3rd, 2017.

Jell-O

2.00 of 5 stars | 43 reviews

~none's Jell-O Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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