Jell-O: Jello pudding bags open in box. *Auto answer sy...
A Jell-O customer review by GetHuman user ~Red Ahab from November 17th, 2017
Background on ~Red Ahab's case
GetHuman: ~Red Ahab - can you tell our other Jell-O customers when your case took place?
~Red Ahab: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Jell-O, and if so, how?
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows ~Red Ahab a list of common Jell-O problems)
~Red Ahab: "Where to buy" was why I was trying to call.
~Red Ahab's review of Jell-O customer service
GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Red Ahab: Jello pudding bags open in box. *Auto answer system first told me they don't use Julian dates anymore. Then it told me about the upcoming *th of July holiday (last week) & all the cool Kraft stuff available. I got tired of reading barcodes & dates off the box & explaining where & when I bought the stuff. It's way easier just to get a refund at Publix.
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
~Red Ahab: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Red Ahab: I'd give them a one out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
~Red Ahab: For that I would say one out of five.
GetHuman: And finally- any advice for other Jell-O customers?
~Red Ahab: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Red Ahab taken from his Jell-O customer service problem that occurred on November 12th, 2017.