Jell-O: You changed the jello pudding cups to * per pac...
A Jell-O customer review by GetHuman user GetHuman-323893 from November 14th, 2017
Background on GetHuman-323893's case
GetHuman: GetHuman-323893 - can you tell our other Jell-O customers when your case took place?
GetHuman-323893: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Jell-O, and if so, how?
GetHuman: And which of these common Jell-O customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323893 a list of common Jell-O problems)
GetHuman-323893: "Safety concern" was why I was trying to call.
GetHuman-323893's review of Jell-O customer service
GetHuman: So how would you sum up your experience for GetHuman's Jell-O customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323893: You changed the jello pudding cups to * per package as opposed to * due to cost containment, but it is still expensive for a four pack compared to the store brand * pack.
GetHuman: Let's quantify your experience contacting Jell-O. On a scale of 1 to 5, how easy is it go get help on a Jell-O problem?
GetHuman-323893: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323893: I'd give them a three out of five on communication.
GetHuman: And what about Jell-O's ability to quickly and effectively address your problem?
GetHuman-323893: For that I would say four out of five.
GetHuman: And finally- any advice for other Jell-O customers?
GetHuman-323893: Call them early in the day or late. Don't forget any personal or account information you might need for Jell-O to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323893 taken from his Jell-O customer service problem that occurred on November 7th, 2017.