John Deere: Person I spoke to said that was too bad about m...
A John Deere customer review by GetHuman user GetHuman-138235 from November 15th, 2017
Background on GetHuman-138235's case
GetHuman: GetHuman-138235 - can you tell our other John Deere customers when your case took place?
GetHuman-138235: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to John Deere, and if so, how?
GetHuman: And which of these common John Deere customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138235 a list of common John Deere problems)
GetHuman-138235: "Repairs" was why I was trying to call.
GetHuman-138235's review of John Deere customer service
GetHuman: So how would you sum up your experience for GetHuman's John Deere customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138235: Person I spoke to said that was too bad about my part, that I had to wait when my part came in. I have JD****R with a front end loader bar bracket broken. It is a known problem. Part has been on order now for over a month. My tractor is not a year old.
GetHuman: Let's quantify your experience contacting John Deere. On a scale of 1 to 5, how easy is it go get help on a John Deere problem?
GetHuman-138235: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138235: I'd give them a four out of five on communication.
GetHuman: And what about John Deere's ability to quickly and effectively address your problem?
GetHuman-138235: For that I would say one out of five.
GetHuman: And finally- any advice for other John Deere customers?
GetHuman-138235: Call them early in the day or late. Don't forget any personal or account information you might need for John Deere to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138235 taken from his John Deere customer service problem that occurred on November 8th, 2017.