John Deere: The young woman I spoke with was courteous and...
A John Deere customer review by GetHuman user ~Dennis from November 16th, 2017
Background on ~Dennis's case
GetHuman: ~Dennis - can you tell our other John Deere customers when your case took place?
~Dennis: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to John Deere, and if so, how?
GetHuman: And which of these common John Deere customer issues best describes the reason you wanted to talk to them?
(Shows ~Dennis a list of common John Deere problems)
~Dennis: "Returns" was why I was trying to call.
~Dennis's review of John Deere customer service
GetHuman: So how would you sum up your experience for GetHuman's John Deere customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dennis: The young woman I spoke with was courteous and very apologetic, but the bottom line is this: All warranty issues with JD products must be remedied by the retailer*dealer. If you don't have faith in the dealer's service department, you're simply out of luck. And if your equipment breaks down in the field, and you're unable to load or haul it to the dealer, the dealer has the right to charge you for pickup and delivery, even if the defect is due to a flaw in manufacturing. JD will not reimburse the owner for out of pocket costs or downtime, even if the breakdown is ***% due to manufacturing defect. I've lost a lot of faith in Deere. They used to be accountable for the quality of their products, and it appears that no one is accountable any more. Sad.
GetHuman: Let's quantify your experience contacting John Deere. On a scale of 1 to 5, how easy is it go get help on a John Deere problem?
~Dennis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dennis: I'd give them a five out of five on communication.
GetHuman: And what about John Deere's ability to quickly and effectively address your problem?
~Dennis: For that I would say four out of five.
GetHuman: And finally- any advice for other John Deere customers?
~Dennis: Call them early in the day or late. Don't forget any personal or account information you might need for John Deere to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dennis taken from his John Deere customer service problem that occurred on November 12th, 2017.