John Deere: my name is harvey mcgee at *** west durant,wilburt...
A John Deere customer review by GetHuman user GetHuman-guthried from December 2nd, 2017
Background on GetHuman-guthried's case
GetHuman: GetHuman-guthried - can you tell our other John Deere customers when your case took place?
GetHuman-guthried: Yeah. It was evening, on November 29th.
GetHuman: Did you reach out to John Deere, and if so, how?
GetHuman: And which of these common John Deere customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-guthried a list of common John Deere problems)
GetHuman-guthried: "Complaint" was why I was trying to call.
GetHuman-guthried's review of John Deere customer service
GetHuman: So how would you sum up your experience for GetHuman's John Deere customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-guthried: my name is harvey mcgee at *** west durant,wilburt...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-guthried: my name is harvey mcgee at *** west durant,wilburton,okla***** i am using my brother's internet info. i am trying to email the c.e.o. of john deere. over the past several months i have sent your company several new ideas of a way to remove snow and ice from roads and bridges and people's concrete porches,steps,sidewalks and driveways. i have sent you these ideas and i want to know why you have made no effort so far to pay me because i helped you in good faith to create a ton of new jobs for your company. after not being contacted last week when i said i would settle for less money tax free u.s. dollars and did not get contacted,i was wondering how do you feel about veterans. i may not have a lot to brag about but i am dirt poor u.s. navy native american veteran. please send me an email to *****@***.com with your answer. i am also disabled.
GetHuman: Let's quantify your experience contacting John Deere. On a scale of 1 to 5, how easy is it go get help on a John Deere problem?
GetHuman-guthried: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-guthried: I'd give them a five out of five on communication.
GetHuman: And what about John Deere's ability to quickly and effectively address your problem?
GetHuman-guthried: For that I would say two out of five.
GetHuman: And finally- any advice for other John Deere customers?
GetHuman-guthried: Call them early in the day or late. Don't forget any personal or account information you might need for John Deere to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-guthried taken from his John Deere customer service problem that occurred on November 29th, 2017.