KFC: lots of pre-complaint questions, but no answer...
A KFC customer review by GetHuman user GetHuman-314907 from November 23rd, 2017
Background on GetHuman-314907's case
GetHuman: GetHuman-314907 - can you tell our other KFC customers when your case took place?
GetHuman-314907: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314907 a list of common KFC problems)
GetHuman-314907: "Delivery problem" was why I was trying to call.
GetHuman-314907's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314907: lots of pre-complaint questions, but no answer. I guess you can't take a complaint if you don't answer the phone.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
GetHuman-314907: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314907: I'd give them a four out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
GetHuman-314907: For that I would say three out of five.
GetHuman: And finally- any advice for other KFC customers?
GetHuman-314907: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314907 taken from his KFC customer service problem that occurred on November 17th, 2017.
KFC
3.48 of 5 stars | 164 reviews
GetHuman-314907's KFC Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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