KFC: Complaint
A KFC customer review by GetHuman user GetHuman-cleigh from December 8th, 2017
Background on GetHuman-cleigh's case
GetHuman: GetHuman-cleigh - can you tell our other KFC customers when your case took place?
GetHuman-cleigh: Yes I can. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cleigh a list of common KFC problems)
GetHuman-cleigh: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-cleigh's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cleigh: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-cleigh: No sugar!!!! Last Thur*Fri drove five mikes each way and took over half an hour due to detours*construction for gal of sweet tea and none made due to no sugar. I asked what time it was to be delivered and she said A COUPLE OF DAYS!!! It was Easter weekend when entertaining. So I wasted precious time and gas money! Ridiculous that supply order was not fully stocked.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
GetHuman-cleigh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cleigh: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
GetHuman-cleigh: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
GetHuman-cleigh: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cleigh taken from his KFC customer service problem that occurred on December 2nd, 2017.