KFC: There is no customer service at store *G...
A KFC customer review by GetHuman user ~Simple cup of TEA from November 28th, 2017
Background on ~Simple cup of TEA's case
GetHuman: ~Simple cup of TEA - can you tell our other KFC customers when your case took place?
~Simple cup of TEA: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Simple cup of TEA a list of common KFC problems)
~Simple cup of TEA: "Delivery problem" was why I was trying to call.
~Simple cup of TEA's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Simple cup of TEA: There is no customer service at store *G******. Manager on duty has no concept of what customer service. He was only there for * days as manager or staff leader. Please give your crew the proper training to maintain a healthy franchise.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Simple cup of TEA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Simple cup of TEA: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Simple cup of TEA: For that I would say five out of five.
GetHuman: And finally- any advice for other KFC customers?
~Simple cup of TEA: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Simple cup of TEA taken from his KFC customer service problem that occurred on November 21st, 2017.
KFC
3.48 of 5 stars | 164 reviews
~Simple cup of TEA's KFC Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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