Kaiser Permanente - Maryland/Virginia: Didn't talk to a live person* obtained info thr...
A Kaiser Permanente - Maryland/Virginia customer review by GetHuman user GetHuman-304373 from November 21st, 2017
Background on GetHuman-304373's case
GetHuman: GetHuman-304373 - can you tell our other Kaiser Permanente - Maryland/Virginia customers when your case took place?
GetHuman-304373: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Kaiser Permanente - Maryland/Virginia, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Maryland/Virginia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304373 a list of common Kaiser Permanente - Maryland/Virginia problems)
GetHuman-304373: "Coverage question" was why I was trying to call.
GetHuman-304373's review of Kaiser Permanente - Maryland/Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Maryland/Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304373: Didn't talk to a live person* obtained info thru the ivr but it was helpful and answered all my questions.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Maryland/Virginia. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Maryland/Virginia problem?
GetHuman-304373: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304373: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Maryland/Virginia's ability to quickly and effectively address your problem?
GetHuman-304373: For that I would say one out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Maryland/Virginia customers?
GetHuman-304373: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Maryland/Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304373 taken from his Kaiser Permanente - Maryland/Virginia customer service problem that occurred on November 11th, 2017.