Kindle: I could not understand the tec at all and she k...
A Kindle customer review by GetHuman user ~Vanessa's kindle from November 25th, 2017
Background on ~Vanessa's kindle's case
GetHuman: ~Vanessa's kindle - can you tell our other Kindle customers when your case took place?
~Vanessa's kindle: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~Vanessa's kindle a list of common Kindle problems)
~Vanessa's kindle: "Update Account Info" was why I was trying to call.
~Vanessa's kindle's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vanessa's kindle: I could not understand the tec at all and she kept asking me the same questions over and over after I had told her what the problem was. She then ask me to hold the power button down for ** second and I held button down and she kept asking me when it would not power up if I had held for ** seconds, after *-* times, I told her I had been holding button down since she said to and she said she understood and I told her apparently she didn't since she was asking me over and over if I had help button down. I then ask where she was located and she said in the Phillipines, why is someone in the Phillipines helping me in the US and it then explained why I was having so much trouble understand the tec. They took my number and a US rep will call me back. It is *:** now, hope they call soon
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~Vanessa's kindle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vanessa's kindle: I'd give them a four out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~Vanessa's kindle: For that I would say three out of five.
GetHuman: And finally- any advice for other Kindle customers?
~Vanessa's kindle: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vanessa's kindle taken from his Kindle customer service problem that occurred on November 17th, 2017.