My son's Kindle Fire screen went half blank, ha...
A Kindle customer review by GetHuman user ~ShannonR from November 19th, 2017
Background on ~ShannonR's case
GetHuman: ~ShannonR - can you tell our other Kindle customers when your case took place?
~ShannonR: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~ShannonR a list of common Kindle problems)
~ShannonR: "Returns" was why I was trying to call.
~ShannonR's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ShannonR: My son's Kindle Fire screen went half blank, half pixillated. After an hour of searching the Amazon web site for a customer service number, I googled "Kindle Fire Warranty Customer Service" and found the number here on Get Human. I called and got a very helpful CSR who Fedex'd us a new Kindle the next day.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~ShannonR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ShannonR: I'd give them a three out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~ShannonR: For that I would say four out of five.
GetHuman: And finally- any advice for other Kindle customers?
~ShannonR: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ShannonR taken from his Kindle customer service problem that occurred on November 14th, 2017.