Kindle: Operator's accent was very heavy and was more i...
A Kindle customer review by GetHuman user ~Frustrated at operator respons from November 25th, 2017
Background on ~Frustrated at operator respons's case
GetHuman: ~Frustrated at operator respons - can you tell our other Kindle customers when your case took place?
~Frustrated at operator respons: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated at operator respons a list of common Kindle problems)
~Frustrated at operator respons: "Refund a Charge" was why I was trying to call.
~Frustrated at operator respons's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated at operator respons: Operator's accent was very heavy and was more interested in selling me a new kindle than answering my questions.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~Frustrated at operator respons: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated at operator respons: I'd give them a three out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~Frustrated at operator respons: For that I would say two out of five.
GetHuman: And finally- any advice for other Kindle customers?
~Frustrated at operator respons: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated at operator respons taken from his Kindle customer service problem that occurred on November 20th, 2017.