Kindle: Thanks to the great young lady i spoke with i n...
A Kindle customer review by GetHuman user ~debra rahmoeller from November 23rd, 2017
Background on ~debra rahmoeller's case
GetHuman: ~debra rahmoeller - can you tell our other Kindle customers when your case took place?
~debra rahmoeller: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~debra rahmoeller a list of common Kindle problems)
~debra rahmoeller: "Download Trouble" was why I was trying to call.
~debra rahmoeller's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debra rahmoeller: Thanks to the great young lady i spoke with i now have a working Kindel Fire . I will not put parental controll on it again .
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~debra rahmoeller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debra rahmoeller: I'd give them a two out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~debra rahmoeller: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
~debra rahmoeller: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debra rahmoeller taken from his Kindle customer service problem that occurred on November 22nd, 2017.