Kindle: Very Helpful, excellent service!
A Kindle customer review by GetHuman user GetHuman-amberja from December 1st, 2017
Background on GetHuman-amberja's case
GetHuman: GetHuman-amberja - can you tell our other Kindle customers when your case took place?
GetHuman-amberja: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-amberja a list of common Kindle problems)
GetHuman-amberja: "Refund a Charge" was why I was trying to call.
GetHuman-amberja's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-amberja: Very Helpful, excellent service!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-amberja: This is a great number. I called about a screen that wasn't working and not only did they give me a free replacement, but they gave me a newer version of the kindle I previously had. They also managed to send me the replacement in the same day I sent my old one in. This was very helpful and was worth the time it took to fix the problem. I would highly recommend this number ***-***-**** to resolve any problem with your kindle.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
GetHuman-amberja: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-amberja: I'd give them a four out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
GetHuman-amberja: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
GetHuman-amberja: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-amberja taken from his Kindle customer service problem that occurred on November 22nd, 2017.