KitchenAid: HORRIBLE extremely horrible service, long agoni...
A KitchenAid customer review by GetHuman user ~BAD Kitchen Aid Counter top Pr from November 18th, 2017
Background on ~BAD Kitchen Aid Counter top Pr's case
GetHuman: ~BAD Kitchen Aid Counter top Pr - can you tell our other KitchenAid customers when your case took place?
~BAD Kitchen Aid Counter top Pr: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows ~BAD Kitchen Aid Counter top Pr a list of common KitchenAid problems)
~BAD Kitchen Aid Counter top Pr: "Warranty" was why I was trying to call.
~BAD Kitchen Aid Counter top Pr's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BAD Kitchen Aid Counter top Pr: HORRIBLE extremely horrible service, long agonizing waiting hour, does not want to replace defective products which was just purchased few weeks ago! **AVOID Kitchen Aid products at all! We will NEVER buy this product so as WHIRLPOOL in general--out of our MAP!** The customer cares keep us transferring from one phone numbers to another. At the end they do not replace their own defective product---need to file costumer protection for this**BAD BAD SERVICE & BAD BAD PRODUCT--it is a slowcooker countertop who does not want to heat up properly!!!
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
~BAD Kitchen Aid Counter top Pr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BAD Kitchen Aid Counter top Pr: I'd give them a five out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
~BAD Kitchen Aid Counter top Pr: For that I would say two out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
~BAD Kitchen Aid Counter top Pr: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BAD Kitchen Aid Counter top Pr taken from his KitchenAid customer service problem that occurred on November 13th, 2017.