KitchenAid: Used live chat. A couple of times I had to ques...
A KitchenAid customer review by GetHuman user ~Sethr from November 8th, 2017
Background on ~Sethr's case
GetHuman: ~Sethr - can you tell our other KitchenAid customers when your case took place?
~Sethr: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows ~Sethr a list of common KitchenAid problems)
~Sethr: "Returns" was why I was trying to call.
~Sethr's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sethr: Used live chat. A couple of times I had to question their response (like, "put a dime in the bowl").*Finally got it sorted out. Total after wait was about * minutes.*Caution--they assumed my computer was next to the mixer.
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
~Sethr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sethr: I'd give them a five out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
~Sethr: For that I would say three out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
~Sethr: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sethr taken from his KitchenAid customer service problem that occurred on October 30th, 2017.