Kmart: This number is just horrible i tryed to make A...

A Kmart customer review by GetHuman user ~brenda from November 24th, 2017

Background on ~brenda's case

GetHuman: ~brenda - can you tell our other Kmart customers when your case took place?
~brenda: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Kmart, and if so, how?
~brenda: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~brenda a list of common Kmart problems)
~brenda: "Overcharge/Strange charge" was why I was trying to call.

~brenda's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brenda: This number is just horrible i tryed to make A complaint about one of the stores customer service becouse they lost my layaway so i reshoped and went to put the stuff in layaway waited ** min just ti be told the computers were down so they manager informed us they would put our name and phone numbers on our baskets ans call when the computers were fixed well that never happened and when i went back my basket was gone again the manager said oh well what do ypu want me to do you will just have to reshop for the stuff realy this is crazy
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~brenda: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brenda: I'd give them a two out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~brenda: For that I would say three out of five.
GetHuman: And finally- any advice for other Kmart customers?
~brenda: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brenda taken from his Kmart customer service problem that occurred on November 23rd, 2017.

Kmart

2.00 of 5 stars | 53 reviews

~brenda's Kmart Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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