Kmart: I went to the store besides being rude they dir...
A Kmart customer review by GetHuman user GetHuman-192128 from November 25th, 2017
Background on GetHuman-192128's case
GetHuman: GetHuman-192128 - can you tell our other Kmart customers when your case took place?
GetHuman-192128: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-192128 a list of common Kmart problems)
GetHuman-192128: "Track order" was why I was trying to call.
GetHuman-192128's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-192128: I went to the store besides being rude they directed me to call the above number after calling the number i was told i had tp go back to the store... I would just like to thank kmart for ruining what should be the happiest time of my life with there crappy quality of engagement ring (the entire set diamond and all completely fell off less the * months after purchase and for simply NOT caring about there customers. Its not surprising your going out of business because my heart is broken over this and your customer service gave me the run around while basicly blaming me.. i could just go buy another ring but im sentimentle and this ring was a part of my life a memory a mile stone and it was stolen from me without explanation
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-192128: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-192128: I'd give them a four out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-192128: For that I would say one out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-192128: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-192128 taken from his Kmart customer service problem that occurred on November 16th, 2017.