Kmart: Your customer service lady just cost me $**

A Kmart customer review by GetHuman user GetHuman-tankerc from December 1st, 2017

Background on GetHuman-tankerc's case

GetHuman: GetHuman-tankerc - can you tell our other Kmart customers when your case took place?
GetHuman-tankerc: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman-tankerc: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-tankerc a list of common Kmart problems
GetHuman-tankerc: "Make a purchase" was why I was trying to call.

GetHuman-tankerc's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tankerc: Your customer service lady just cost me $**
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-tankerc: I was just at your store and because the lady was not listening she gave me three sets of the same numbers so it wasted $** of my money and she said she couldn't refund it once it was printed even though it was her ***** up
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-tankerc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tankerc: I'd give them a one out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-tankerc: For that I would say one out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-tankerc: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tankerc taken from his Kmart customer service problem that occurred on November 24th, 2017.

Kmart

2.00 of 5 stars | 53 reviews
Kmart ReviewsKmart's Phone NumberAll Kmart contact infoGeneral Kmart customer service info
GetHuman-tankerc's Kmart Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kmart, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kmart in any way.
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