Kmart: Just left the willuamsport pa kmart...three lig...

A Kmart customer review by GetHuman user GetHuman-janiam from December 1st, 2017

Background on GetHuman-janiam's case

GetHuman: GetHuman-janiam - can you tell our other Kmart customers when your case took place?
GetHuman-janiam: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman-janiam: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-janiam a list of common Kmart problems
GetHuman-janiam: "Location finder" was why I was trying to call.

GetHuman-janiam's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-janiam: Just left the willuamsport pa kmart...three lights on one clerk working at her register, two others,
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-janiam: Including a manager just gabbing about about life in general while customers stood waiting in the open lanes and looking to see where the clerks were...the working clerk said they were supposed to be at their registers...after that comment one went to her job station the other remained gabbing while customers still waited...I could clearly hear the conversation of the workers and believe me...it was just chatting....that was the rudest most unprofessional display I have ever seen...it will be a long time before I shop that store agsin.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-janiam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-janiam: I'd give them a two out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-janiam: For that I would say one out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-janiam: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-janiam taken from his Kmart customer service problem that occurred on November 21st, 2017.

Kmart

2.00 of 5 stars | 53 reviews
Kmart ReviewsKmart's Phone NumberAll Kmart contact infoGeneral Kmart customer service info
GetHuman-janiam's Kmart Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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