Kmart: poor customer service
A Kmart customer review by GetHuman user GetHuman-khaos21 from November 30th, 2017
Background on GetHuman-khaos21's case
GetHuman: GetHuman-khaos21 - can you tell our other Kmart customers when your case took place?
GetHuman-khaos21: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-khaos21 a list of common Kmart problems)
GetHuman-khaos21: "Make a purchase" was why I was trying to call.
GetHuman-khaos21's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-khaos21: poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-khaos21: pharmacist after i have been filling my prescription there for years recently started being very judgemental and dehumanizing me with the way he speaks to me and communicates small things such as me calling in a refill without knowing any of my background medical history, he sees the medication i am prescribed and makes assumptions as if he is the prescribing physician. Its very emberassing and degrading makes me feel like i am on trial as a criminal rather then a customer that is there for help and to conduct a business transaction.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-khaos21: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-khaos21: I'd give them a three out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-khaos21: For that I would say two out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-khaos21: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-khaos21 taken from his Kmart customer service problem that occurred on November 23rd, 2017.